Every   business   investment   carries   some   risk.      We   understand   that   and   so   we   do   as   much   as   we   can   to reduce   your   risk   to   the   minimum.            With   35+   years   in   the   industry   and   with   thousands   of   customers,   we   can say with some confidence that your new Barudan might well be the lowest risk you take in your business. 1.   30 day, no questions asked, money-back guarantee. Simply stated, that in the highly unlikely event of you not being happy with your new Barudan machine, you can return it for a full refund within 30 days from installation date. No questions asked no hard feelings either.  (This guarantee is not applicable for non stock models such as 12, 15 and 20 head machines that are brought in on special order.  (And some conditions do apply) 2.   A 70%, buy-back guarantee at any time within the first 12 months from the installation date. This guarantee is of particular interest to new comers to commercial embroidery. It   was   designed   to   give   as   much   peace   of   mind   as   possible   when   deciding   to   get   into the   commercial   embroidery   space.   Simply   stated,   in   the   highly   unlikely   event   of   the project   not   going   to   plan,   you   will   have   the   opportunity   of   selling   the   machine   back   to us   for   70%   of   what   you   paid   for   it.   (This   guarantee   is   not   applicable   for   non   stock models   such   as   12,   15   and   20   head   machines   that   are   brought   in   on   special   order.     (And some conditions do apply) 3.   A full 7 years of warranty Your   Barudan   machine   comes   with   a   full   7   year   warranty   on   all   “non   wear   and   tear” parts   plus   labour   provided   you   have   had   your   machine   serviced   by   an   Embroidery Source    authorized    technician    every    12    months    from    installation    date.    (Some conditions apply*) 4.   A full 7 year stitch quality warranty If   you   have   had   your   machine   serviced   once   every   12   months,   by   an   Embroidery Source   authorized   technician,   we   warrant   that   your   machine   will   embroider   as   well   as it   did   on   day   one,   for   a   full   7   years.      We   not   only   warrant   the   machine   but   its performance as well for 7 years from date of installation. (Some conditions do apply*) 5.   Free telephone support We   offer   free,   ongoing   telephone   support   for   minor   mechanical   issues   and   questions   regarding   machine operation. More   serious   problems   that   cannot   be   resolved   with   telephone   support,   might   require   a   visit   from   one   of   our trained Barudan technicians.    6.   Warranty   (This is an outline of our warranty) Our full and detailed warranty is available  prior to purchase Why a solid warranty is so important? In   the   unlikely   event   of   a   problem   with   a   major   mechanical   part,   an   LCD   screen,   electronic   control   board   or   a motor, you are covered for up to 7 years by our new machine warranty and annual services. All   warranty   parts   and   on-site   labour   costs   required   to   get   your   machine   up   and   running   100%,   are   covered by us. What will an annual service cost? The   cost   of   service   will   depend   upon   the   number   of   embroidery   heads   and   the   location   of   the   machine.     Remote   locations   incur   return   travel   charges   but   whenever   possible   we   endeavour   to   combine   multiple services   in   each   round   trip,   thereby   allowing   us   to   share   the   travel   costs   more   fairly   amongst   customer   who have requested service.  We are happy to provide a quote for annual service prior to the work being done. What is not covered by warranty: There   are   some   minor   parts   that   become   worn   over   time   simply   as   a   result   of   normal   day-to-day   use   of   the machine.         Examples   include   :         Trimming   Knives,   O-rings,   Bobbins,   Bobbin   Cases,   Belts,   Needles   & Lubricants.   These parts can be compared to the tyres on your car, which become worn as a result of normal use. Damage not covered by warranty will incur costs for parts and for time and travel if a technician is required on-site: Lack of proper daily, weekly, monthly cleaning & lubrication Accidental damage such as collision between needles and hoops Mis-use, neglect or damage caused by connection of unauthorised electrical apparatus Damage resulting from fire, flood or other natural disaster Damage caused by electrical surge and/or lightning Damage or mis-alignment from movement of the machine from its original setup location Our   Gold   Seal   warranty   is   unmatched   by   any   other   make   of   commercial   embroidery   machine.   We   offer   game changing Money back guarantee, Stitch quality warranty and our 12 month buy-back guarantee. Our warranty provides your business with protection and security for the best possible start and ongoing success. Please don’t hesitate to ask for more information.  We are more than happy to answer all of your questions.
MONEY BACK GUARANTEE 30 DAY PARTS & LABOUR WARRANTY 7 YRS STITCH QUALITY GUARANTEE 7 YRS BUY BACK GUARANTEE 12 Month

Warranty & After sales Support

Up-front, honest advice right from the start Delivery using trusted carriers We inspect the crate for any signs of damage then we set-up and test Safety and basic maintenance training Machine operator training Free ongoing telephone support  30 Day money-back guarantee Full 7 year warranty Full 7 year stitch quality warranty 
Embroidery Source P/L 2020
Colin Hargreaves / William Hargreaves p:  021 394 357
New Zealand 
NSW & ACT Rob Stras p: 0432 555 845 Jayden Cormick p: 0432 521 154
QLD Richard Turner p:  0439 788 066
WA Jon Hawkins p:  0418 918 378
Sales & Technical Support
p: 1800 137 670 or 03 9499 9492
Opening hours Mon to Friday       8:30am - 5:00pm
Melbourne Showroom & Warehouse

VIC, TAS, NT

Gary Busst

p: 0417 118 758

Steven McGarry

p: 0417 391 756

Steve Walsh

p: 0401 429 389

SA Steven McGarry p: 0417 391 576
205 Fulham Rd,  Fairfield 3078,  Victoria

Warranty & After-sales Support

Every    business    investment    carries    some    risk.        We understand   that   and   so   we   do   as   much   as   we   can   to reduce   your   risk   to   the   minimum.            With   35+   years   in the   industry   and   with   thousands   of   customers,   we   can say   with   some   confidence   that   your   new   Barudan   might well be the lowest risk you take in your business. 1.   Full 30 day, no questions asked, money-back guarantee. Simply stated, that in the highly unlikely event of you not being happy with your new Barudan machine, you can return it for a full refund within 30 days from installation date. No questions asked no hard feelings either.  (This guarantee is not applicable for non stock models such as 12, 15 and 20 head machines that are brought in on special order. And some conditions do apply) 2.   A 70%, buy-back guarantee at any time within the first 12 months from the installation date. This   guarantee   is   of   particular   interest   to   new   comers   to commercial embroidery. It   was   designed   to   give   as   much   peace   of   mind   as possible    when    deciding    to    get    into    the commercial      embroidery      space.      Simply stated,   in   the   highly   unlikely   event   of   the project   not   going   to   plan,   you   will   have   the opportunity   of   selling   the   machine   back   to us   for   70%   of   what   you   paid   for   it.   (This guarantee   is   not   applicable   for   non   stock   models   such   as 12,   15   and   20   head   machines   that   are   brought   in   on special order. And some conditions do apply) 3.   A full 7 year warranty Your   Barudan   machine   comes   with   a   full   7   year   warranty on   all   “non   wear   and   tear”   parts   plus   labour   provided you   have   had   your   machine   serviced   by   an Embroidery    Source    authorized    technician every    12    months    from    installation    date. (Some conditions apply*) 4.   A full 7 year, stitch quality warranty If   you   have   had   your   machine   serviced   once   every   12 months,      by      an      Embroidery      Source authorized    technician,    we    warrant    that your   machine   will   embroider   as   well   as   it did   on   day   one,   for   a   full   7   years.      We   not only      warrant      the      machine      but      its performance   as   well   for   7   years   from   date   of   installation. (Some conditions do apply*) 5.   Free telephone support We    offer    free,    ongoing    telephone    support    for    minor mechanical    issues    and    questions    regarding    machine operation. More    serious    problems    that    cannot    be    resolved    with telephone   support,   might   require   a   visit   from   one   of   our trained Barudan technicians. 6.   Warranty   (This is an outline of our warranty) Our    full    and    detailed    warranty    is    available        prior    to purchase Why a solid warranty is so important? In    the    unlikely    event    of    a    problem    with    a    major mechanical   part,   an   LCD   screen,   electronic   control   board or   a   motor,   you   are   covered   for   up   to   7   years   by   our   new machine warranty and annual services. All   warranty   parts   and   on-site   labour   costs   required   to get   your   machine   up   and   running   100%,   are   covered   by us. What will an annual service cost? The   cost   of   service   will   depend   upon   the   number   of embroidery    heads    and    the    location    of    the    machine.      Remote     locations     incur     return     travel     charges     but whenever   possible   we   endeavour   to   combine   multiple services   in   each   round   trip,   thereby   allowing   us   to   share the    travel    costs    more    fairly    amongst    customers    who have requested service.  We   are   happy   to   provide   a   quote   for   annual   service   prior to the work being done. What is not covered by warranty: There   are   some   minor   parts   that   become   worn   over   time simply    as    a    result    of    normal    day-to-day    use    of    the machine.         Examples   include   :         Trimming   Knives,   O- rings,     Bobbins,     Bobbin     Cases,     Belts,     Needles     & Lubricants.   These   parts   can   be   compared   to   the   tyres   on   your   car, which become worn as a result of normal use. Damage   not   covered   by   warranty   will   incur   costs   for parts   and   for   time   and   travel   if   a   technician   is   required on-site: Lack of proper daily, weekly, monthly cleaning & lubrication Accidental damage such as collision between needles and hoops Mis-use, neglect or damage caused by connection of unauthorised electrical apparatus Damage resulting from fire, flood or other natural disaster Damage caused by electrical surge and/or lightning Damage or mis-alignment from movement of the machine from its original set-up location Our    Gold    Seal    warranty    is    unmatched    by    any other make of commercial embroidery machine.  In   addition   to   that,   we   offer   game   changing   Money   back guarantee,   Stitch   quality   warranty   and   our   12   month buy-back guarantee. Our   warranty   provides   your   business   with   protection   and security    necessary    for    the    best    possible    start    and ongoing success. Please   don’t   hesitate   to   ask   for   more   information.      We are more than happy to answer all of your questions.
Up-front, honest advice from day one Delivery + pre installation checks Set-up and testing Safety and basic maintenance training Machine operator training Free ongoing telephone support  30 Day money-back guarantee Full 7 year warranty Full 7 year stitch quality warranty 
MONEY BACK GUARANTEE 30 DAY PARTS & LABOUR WARRANTY 7 YRS STITCH QUALITY GUARANTEE 7 YRS BUY BACK GUARANTEE 12 Month
NSW & ACT Rob Stras p: 0432 555 845 Jayden Cormick p: 0432 521 154
QLD Richard Turner p:  0439 788 066
WA Jon Hawkins p:  0418 918 378
Colin Hargreaves / William Hargreaves p:  021 394 357
Embroidery Source P/L 2020
Sales & Technical Support
Opening hours Mon to Friday 8:30am - 5:00pm
205 Fulham Rd,  Fairfield 3078,  Victoria
Melbourne Showroom & Warehouse
p: 1800 137 670 or 03 9499 9492

VIC, TAS, NT

Gary Busst

p: 0417 118 758

Steven McGarry

p: 0417 391 576

Steve Walsh

p: 0401 429 389

SA Steven McGarry p: 0417 391 576

New Zealand

Tel. 1800 137 670
Barudan Embroidery Machines Australia & New Zealand